Uniflo

Delivery

UK delivery zones

In the UK we have delivery Zones, prices and delivery time-scales vary by these zones. The cost of sending a parcel or pallet within the UK depends on what zone your item is to be delivered to.

Zone 1

England, Wales and parts of Scotland, excluding Highlands and Islands. The zone is made up of all postcodes not mentioned in Zones 2 & 3.

Zone 2

Highlands and Islands of Scotland postcodes. IV, HS, KA27-28, KW, PA20-49, PA60-78, PO30-41, PH17-26, PH30-44, PH49-50, ZE.

Zone 3

Northern Ireland, Isle of Man, Isle of Scilly postcodes.BT, IM, TR21-25

Zone 8

Channel Islands, Jersey, Guernsey, Alderney, Sark postcodes.GY1-10, JE1-5


Europe & Rest of the world

Delivery times and charges vary depending on the destination country, we will confirm the expected delivery date once we receive your order. To ensure the fastest delivery time for your destination, place your order before 12pm GMT/BST.

If the incorrect shipping destination is selected your order will be cancelled and a refund via original method of payment will be issued. Import Tax & Vat that may be due on items are the buyers responsibility

Delivery

Orders must be placed before 2pm for the next working day Monday-Thursday.
Orders placed on Friday for Saturday delivery must to be placed before 11.30am. Any orders placed after 11.30am on Friday will be dispatched Monday. On occasion it may arise to send the parcel with a different courier than you have chosen to give the consumer an upgraded delivery service.

We work with a number of 3rd Party couriers and freight companies to offer you the best delivery service possible. We will endeavour for your parcel or pallet to reach you in the correct time-scale stated, but has we use 3rd parties this can not always be guaranteed. You will be sent the tracking reference listed for your order. You can track the status of your order directly through the chosen courier, freight website. If you are not available when your items are to be delivered this differs depending on the courier used, based on the size of the items purchased

Small/medium parcels: If you're not there when they try to deliver, our delivery partner will leave a card with your unique parcel reference number so you can arrange redelivery or collection from your local depot. If you advice us that your parcel can be left in a secure place, with a neighbour or not to be signed for, Uniflo Products are 100% not responsible for left parcels at your instructions

Large parcel/ Pallets Our courier or Uniflo Products will contact you before the delivery of your item to propose a delivery date and time frame, if you're not at home at the agreed time, your item will be returned to their warehouse. We will be able to arrange re-delivery of your order but this will incur a charge. If you have any problems or queries regarding delivery, please contact our customer service team to discuss this. Pallet deliveries can take up to 3 working days to deliver as Uniflo Products have to arrange with the freight company your chosen delivery date.

Pallet Delivery Acceptance

By following these directions you ensure that in the unlikely event your item is damaged by the couriers we will be able to speedily process the claim Please check the contents of the delivery for damage, if the contents are damaged do not accept the delivery and inform us as soon as possible within 24hrs via telephone or email admin@unifloproducts.co.uk please check for any signs of damage to the packaging If the packaging is damaged note this accordingly when signing for the goods Damage in transit claims can only be made if

  1. The delivery note has been signed 'DAMAGED' next to signature.
  2. We have been informed of the damage within 24 hours of the delivery.

Unfortunately there are no exceptions to this, as the freight companies will not process a claim for damage in transit unless the item is signed for as damaged and they are notified by us of a problem immediately. Signing the delivery documents, as 'Unchecked' is not sufficient.

Courier Delivery Acceptance

Please check the contents of the delivery for damage, if the contents are damaged do not accept the delivery and inform us as soon as possible within 24hrs via telephone or email admin@unifloproducts.co.uk please check a for any signs of damage to the packaging If the packaging is damaged note this accordingly when signing for the goods Damage in transit claims can only be made if

  1. The delivery note has been signed 'DAMAGED' next to signature.
  2. We have been informed of the damage within 24hours of the delivery.

Damaged/Incorrect item received

We have been informed of the damage within 24hours of the delivery. If the delivered item does not fit your order, is damaged or incorrectly supplied please contact us as soon as possible to arrange a replacement. Uniflo Products Ltd must be notified of damages within 24 hours of delivery either by telephone or email. We may ask you to send us a photo of the damage for our records and to assist us in taking the appropriate action. We will require you to return the item with care or, as it might be necessary to return it to the manufacturer. Please include your customer order details with the returned package as these are necessary for processing an exchange or refund. Once received, the items will be checked and Uniflo will contact you to advise you on the replacement